Shipping times are 12-30 days (DHL shipping can be requested) from our warehouse in China (Canada Post rates are abysmal even for small businesses and do not provide tracking). Orders are fulfilled within 1-2 business days, and shipped out of the country within 2 days; customs takes 1-2 weeks as customs processing may vary greatly. Please take these variables into account before contacting us about the status of your shipment.
WestM is not responsible for items that have been marked as "delivered" by any carrier and then to be claimed as "undelivered", "stolen", "not found" by the customer; this must be taken up with the courier service used.
If you have any concerns or questions please feel free to contact us any time and we would be happy to answer your questions at email@example.com.
We currently ship to
- United States
- United Kingdom
- New Zealand
- Hong Kong